summary:
Ironically, D' Arcee Neal, who has cerebral palsy, had to crawl off his flight after a meeting over disabled accessibility policies with Uber. Neal was forced to wait on the flight for 30 minutes for a modified wheelchair, all the while needing to use the bathroom. Eventually, Neal crawled off the plane only to discover the wheelchair and several assistants waiting, mouths agape, at the door. Although this was an extreme inconvenience and Neal didn't make a complaint, United airlines contacted Neal the day after to apologize and offer a $300 compensation. This, he said, was a shocker because although the incident was common, airlines never apologized for their actions. Neal is contemplating pressing charges because "he believes the industry needs to "take a hard look" at their policies".
analysis:
It's encouraging to know that United took responsibility for their actions, but this is a common issue we should address. Because nearly 1 in 5 people have a disability, the persistent problem of accessibility shouldn't be ignored. People shouldn't have to suffer increased inconvenience due to their disabilities, therefore, companies -and airlines- should make sure to change policies to provide assistance and accessibility.
http://www.cnn.com/2015/10/25/us/united-airlines-disabled-man/index.html
Yeah, that's definitely super important and it's really disappointing how often things like this happen. More companies need to take the initiative and change their policies to make sure they are serving all their customers well
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