Although he didn't receive training on this kind of situation, he really didn't need to, because handling this incident in a civilized manner would have been common sense. A fact supporting his case, however, is the fact that United overbooked it's own flight and poorly executed the policy that gave United employees seats on full flights. My prediction is that he will not win the case because even if he wasn't trained for this specific event, he still received 5 months of training and could have used his brain.
http://www.bbc.com/news/world-us-canada-43734466
How does this relate to US History?
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