Summary - Over the years of fast-food industries the drive-thru has
become relatively slow. The average wait time for a customer is three
minutes, which is eight seconds later than last year.The fast-food
company, McDonald's, averaged 189.5 seconds per customer this year,
which is the company's slowest time in 15 years. A reason for this
slowness is accuracy. Companies want to make sure your order is right
and not screwed up.
Analysis: The author of this article is Dylan Stableford, from Yahoo!
News. He aims toward the viewers of America because he clearly states in
the very beginning, "Bad news, America. Fast-food drive-thrus are
getting slower." The author wrote this article to inform American
citizens that the fast-food industries are becoming slower but gives
them a reason to go off of. My opinion of this article is that it is
accurate. I believe that the fat-food industries have become very slow.
The employees to these companies usually don't go on accuracy though.
Most people who work there are teenagers, my age. Most teenagers my age
really are careless and usually want to chit chat and gossip other that
work. I believe it may be the workers that are the problem other than
the completion of accuracy.
For the full story visit, http://news.yahoo.com/fast-food-drive-thru-time-study-151932689.html
It is true that the workers cause the results, however, i am not sure we can blame the pace of there work on there age. I think a bigger problem would be the ignorance that is surfacing in these workers as they become less competent over time. More and more highschool dropouts (or people who barely passed) are working fast food. Coincidentally, more students are graduating from our highschools illiterate. Might it be that the big industries are paying America's school systems to build more schools instead of using the money to improve the ones we have? That way they put students at the disadvantage of not having enough textbooks with all the pages in them etc. This, in return, fuels the fast food industry by providing desperate workers willing to work a possibly dead end job for less than minimum wage or just that 7.25/hr and no real risk of getting busted for illegal activity.
ReplyDeleteI've noticed a longer wait when I've been through drive-throughs recently. I'm glad that the restaurant is trying to be accurate with the orders but the whole concept of fast food is for it to be fast. I hope that these companies work on improving their timing in the future.
ReplyDeleteHopefully this increase in time will result in a decrease in customers!
ReplyDelete