Monday, November 25, 2013

Fast-food drive-thrus getting slower by Joi Ware

Summary - Over the years of fast-food industries the drive-thru has become relatively slow. The average wait time for a customer is three minutes, which is eight seconds later than last year.The fast-food company, McDonald's, averaged 189.5 seconds per customer this year, which is the company's slowest time in 15 years. A reason for this slowness is accuracy. Companies want to make sure your order is right and not screwed up.

Analysis: The author of this article is Dylan Stableford, from Yahoo! News. He aims toward the viewers of America because he clearly states in the very beginning, "Bad news, America. Fast-food drive-thrus are getting slower." The author wrote this article to inform American citizens that the fast-food industries are becoming slower but gives them a reason to go off of. My opinion of this article is that it is accurate. I believe that the fat-food industries have become very slow. The employees to these companies usually don't go on accuracy though. Most people who work there are teenagers, my age. Most teenagers my age really are careless and usually want to chit chat and gossip other that work. I believe it may be the workers that are the problem other than the completion of accuracy.

For the full story visit, http://news.yahoo.com/fast-food-drive-thru-time-study-151932689.html

3 comments:

  1. It is true that the workers cause the results, however, i am not sure we can blame the pace of there work on there age. I think a bigger problem would be the ignorance that is surfacing in these workers as they become less competent over time. More and more highschool dropouts (or people who barely passed) are working fast food. Coincidentally, more students are graduating from our highschools illiterate. Might it be that the big industries are paying America's school systems to build more schools instead of using the money to improve the ones we have? That way they put students at the disadvantage of not having enough textbooks with all the pages in them etc. This, in return, fuels the fast food industry by providing desperate workers willing to work a possibly dead end job for less than minimum wage or just that 7.25/hr and no real risk of getting busted for illegal activity.

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  2. I've noticed a longer wait when I've been through drive-throughs recently. I'm glad that the restaurant is trying to be accurate with the orders but the whole concept of fast food is for it to be fast. I hope that these companies work on improving their timing in the future.

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  3. Hopefully this increase in time will result in a decrease in customers!

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